Frequently Asked Questions
What ingredients are used in Mona J products?
All Mona J products are crafted with premium botanical ingredients including Castor Water, Arbutin, Moringa Oil, and other nature-derived actives. We never use sulfates, parabens, or harsh chemicals. Every formula is cruelty-free and made in Los Angeles.
How long does shipping take?
Standard shipping within the US takes 3-5 business days. Express shipping is available for 1-2 business day delivery. International shipping typically takes 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us within 30 days of delivery for a full refund or exchange. Products must be at least 75% full.
Are your products suitable for all hair types?
Yes! Mona J products are formulated to work beautifully on all hair types — straight, wavy, curly, and coily. Our Hair Quiz can help you find the perfect products for your specific hair needs and concerns.
How do I use the Hair Ritual system?
Our Hair Ritual is a simple 5-step process: Apply Shampoo, Rinse Off, Leave On the treatment mist, apply Conditioner, then Style as usual. For best results, use the complete system 2-3 times per week.
Do you offer a subscription or loyalty program?
Yes! Our loyalty program lets you earn points with every purchase that can be redeemed for discounts on future orders. We also offer auto-replenish subscriptions at a 15% discount so you never run out of your favorites.
How can I determine my hair type?
Take our Hair Quiz to discover your hair type and get personalized product recommendations. The quiz takes less than 2 minutes and considers your hair texture, porosity, and specific concerns.
Are Mona J products safe for color-treated hair?
Absolutely. Our sulfate-free formulas are gentle enough for color-treated, chemically processed, and keratin-treated hair. They help preserve color vibrancy while deeply nourishing your strands.
How often should I use the hair mask?
We recommend using the Argan Oil Hair Mask 1-2 times per week for best results. For severely damaged hair, you can use it up to 3 times per week until your hair health improves.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Free international shipping is available on orders over $100.
Can I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. After that, orders enter our fulfillment process and cannot be changed. Please contact our support team immediately if you need to make changes.
Where are Mona J products manufactured?
All Mona J products are formulated and manufactured in Los Angeles, California. We source our botanical ingredients from trusted suppliers around the world and maintain strict quality control standards.
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